Chipotle Mexican Grill

Note: The owner or a representative of this business has not yet completed the verification process

See more Terms of Service

3.9

( 8 reviews )

Grocery, Fast Food, Salad

Closed 10:00 AM - 10:00 PM See Hours

6 W Grand Ave, Chicago, IL 60654, United States

+1 3128-280-613

Chipotle Mexican Grill is a popular fast-food chain known for its delicious Mexican fare, offering customizable burritos, tacos, and bowls. Located at 6 W Grand Ave, Chicago, IL, Chipotle Mexican Grill provides dine-in, takeaway, and delivery options for its customers. The restaurant is open every day from 10 AM to 10 PM, providing accessibility to its flavorful menu throughout the week. With a rating of 3.9 stars based on 574 reviews, the establishment is known for its tasty food and cooperative staff. Chipotle Mexican Grill is a go-to choice for those craving Mexican cuisine in the Chicago area, and it prides itself on providing quick and convenient dining options for its patrons.

Reviews

3.9/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Lisa bortillo

March 22, 2024

For a company that tries to advertise their "sustainability," they sure do let their employees make mistakes that result in massive amounts of food waste. Our pick-up order had the correct name on the outside bag, and they packed the correct side items, but gave us burrito bowls that VERY clearly belonged to a different order (as evidenced by the stickers). It is so, so simple to double-check the order bag vs. the order contents, and the customer shouldn't have to rip open a tightly sealed bag to make sure employees did their work correctly. This results in food waste, as these incorrect orders had items neither of us could eat; your employees are contributing heavily to a problem that you claim to be resolving. Sustainability would be more achievable if you emphasized attention to detail. Do better. (Would like to add that the restaurant was not remotely busy during this time, and was well-staffed, so there is little to no excuse here)

Amanda nagy

March 22, 2024

Went into order a bowl and chips the woman that was preparing the food did absolutely opposite of everything that I asked her. When I asked for a little bit she put a lot when I asked for a lot she put a little bit and I even told her that I was paying extra for extra rice then I got charged for the bowl and chips which I ordered although never got the chips I get all the way home in the rain and the chips are not there and nobody picks up the phone I'm so tired of this company this is like the fifth time this has happened you need to hire people that take pride in their job instead of robbing us for our money because then when I come back you guys say oh well you should have checked your bag I'm so tired of this I shouldn't have to check my bag if you're taking my order and filling it geniuses by the way this was around 2:45 p.m. on Friday the 13th so you know which employees are working there not that you're going to do anything about it because your company doesn't care

Nicole koth

March 22, 2024

We have been coming to this location since it was opened. In the last few months, and you can see from other recent reviews that not only the service has become nonexistent, the portion of the food also shrunk. The last two visits, our bowls were basically happy meal sized, at least 25-30% smaller. Considering all of the recent negative reviews, unless they make some changes, this location won’t last very long. I am walking over to the Burrito Beach or DosBros.

Nathan chang

March 22, 2024

Ordered tacos, half way through found a dead lady bug in one and a dead fly in another. Shows they don’t wash their lettuce properly nor maintain cleanliness. The health inspector needs to pay them a visit

Rio gunz (mercenary)

March 22, 2024

I was probably the first customer of the day and the service was great (calm, professional, and patient) and the food tastes delicious. As a person who has been a server, I know how hard it is to be 100% setup when you unlock the door-- very impressive!

Terry washington

March 22, 2024

I ordered a burrito bowl via delivery and it arrived feeling refrigerated without utensils. I realize this doesn't seem like a big deal, but I was at a hotel without a microwave or a way to eat the food and I have an ED. I had a breakdown as I am trying to have a healthy relationship with food and had no way to eat it. Everything is really expensive here and I couldn't afford to get anything else. Chipotle management, please take better care to make sure food is packaged hot. It took 5 minutes for my food to get here from pick up. There's no way it got to feel refrigerated in 5 minutes.

Sagrey turjo

March 22, 2024

The employees are very unprofessional & rude. All the Latinos are very rude & unprofessional, I asked for a burrito since it's a cheaper price. & the employee charged me for a BURRITO BOWL, WITH a tortilla on the side, even after I said multiple time that I just wanted THE PLATE because otherwise it's just a aluminum foil, burrito makes me a mess. SO THEY MADE ME PAY FOR A BOWL. Everything was very very bad here last time they put a small mosquito or small fly inside of my bowl & so I saw it fly out when I opened it.

Megan paulowicz

March 22, 2024

Place was a mess. I almost took a pic of the bathroom but that would've been unnecessary seeing as how almost every recent review of this place is a 1 or 2 star. Firstly, the guy who made my food the first time I went consistently put more ingredients on one taco than the other, but caught an attitude with me for asking him to even it out. I couldn't really find a place to sit and eat because literally EVERY table was disgusting and uncleaned. And then like I said, the restroom. Omg. I gave it another shot, this time, anything being wrong would've made me leave a 1 star. And viola! My food tasted like soap, I'm not sure why. Maybe they didn't rinse the metal pan that the food sits in completely. Either way, my food tasted like soap and neither experience was a pleasant one. Close this place before you ruin your reputation.